Return Material Authorization

To make sure you receive your response please add @hillbillyelectronics.com to your email account to avoid it being detected as spam.

To request a RMA you must login to your account, click on Completed Orders, then click on Return Item(s).

1. Inspect your order upon receipt and immediately notify us in the event of any problem. All returns and / or exchanges must be made within 10 days of your receipt of shipment.

2. We will issue you an RMA# for the return. This RMA# must be written clearly and visibly on the return label of the shipping carton. Any return without an RMA# will not be processed.

3. Include a copy of the original invoice and a note detailing any defect or the reason for the return. Please note that software that has been opened or unwrapped is non-returnable unless defective, in which case it may be returned for replacement of the same title.

- All returns and exchanges will be processed within 10 days of receipt of your shipment.
- All returns without RMA# will not be processed.
- All defective merchandise must received and inspected by our Return Department before we can ship you a new one.
- Equipment must be returned in original package with all instruction books, manuals, connecting cables and accessories as received. Any software included in the package and/or additional items provided must be returned.
- A 25% restocking fee will be charged on all returns (Not exchanges). Shipping is non-refundable.
- We do not pay or reimburse return shipping costs on defective items returned to us that were originally sent to the customer with "free shipping" since we already paid for the initial shipping costs. We will, however, pay the shipping charges of the replacement item we send back to the customer.
- In the event that items are missing and merchandise is returned in damage or unusable condition you will be charged for replacement parts in addition to a 30% restocking fee.
- We are not responsible for damaged returns or items lost in transit. We urge you to insure your return shipment against loss or damage.

Refunds...

If requesting refunds, please note it can take up to 60 DAYS to recieve due to shipping RMA to you, recieving item  from you, inspecting the item to make sure nothing is missing or damaged with the item before we can restock.

We value our customers and will make every attempt to satisfy our customer, we will attempt to make other arrangements before we go through this tedious process of returns and refunds.